Short answer: Airbnb's Help Center says hosts must file a damage reimbursement request within 14 days of the responsible guest's checkout. So the turnover right after checkout is your evidence window: photograph every room before cleaning, capture close-ups of any damage with dates, save receipts and repair quotes, and message the guest through Airbnb.
The 14-day clock
Airbnb's host damage protection page says to file a reimbursement request in the Resolution Center within 14 days of the responsible guest's checkout, and that the guest gets a chance to respond first. Policies change, so read the current Airbnb page before you rely on it.
What to capture at every turnover
| Capture | Why |
|---|---|
| Wide photos of every room before cleaning | Shows the condition the guest left |
| Close-ups of damage with something for scale | Shows the extent of the damage |
| Missing-item list against your inventory | Linens, towels, remotes, small appliances |
| Excess trash or smoke evidence | Supports extra cleaning charges under house rules |
| Receipts, repair quotes and cleaning invoices | Supports the amount you request |
| Your post-clean photos | Shows the next guest got a ready listing |
How a turnover crew helps
A crew that sends a timestamped photo report after every checkout gives you evidence even when you're not on site. Ask for photos before cleaning starts, a missing-items list, and a same-day heads-up on damage so you have the full 14 days to file. Our Airbnb turnover checklist covers the cleaning steps.
Detroit-area host notes
- Check your city's short-term rental rules before listing. See our Detroit short-term rental rules guide.
- Bulky damaged items can go out for Detroit's curbside bulk pickup if they fit the limits; otherwise a hauler takes them. See junk removal options.
Sources
This guide is general information, not legal advice. Rules change, so check the official sources above before you rely on them.
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